Appointments
CANCELLATIONS/NO SHOWS
We have a strict 24-hour cancellation policy.
Your appointments are very important to the team members of The Beauty Room, they are reserved especially for you. We understand that sometimes schedules adjustments are necessary, therefore, we respectfully request a 24-hour notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since services are personally reserved for you, a cancellation fee will apply:
-
A credit card is required to hold appointments at The Beauty Room. If you choose not to provide your credit card information, we will not hold your appointment.
-
Less than 24-hour notice will result in a charge equal to 50% of the reserved amount.
-
NO SHOWS will be charged 100% of the reserved service amount.
-
If appointments are made within a 24-hour period and need to cancel, the client must then cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved amount.
-
Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
LATE ARRIVALS
We ask that our clients arrive 10 minutes early for their appointments to ensure sufficient time for quality results. While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints. Guests arriving over 15 minutes late may be asked to reschedule, accommodating late clients may inconvenience the lash artists’ next appointments. We do our best to accommodate late arrivals, please understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
CHILDREN IN THE SALON
We understand how challenging it is finding time to spend on yourself and that time doesn't always align with your childcare needs. However, our policy strictly prohibits unsupervised children in the salon. Also, young children in carriers/strollers may not be placed near the service areas or on your lap. Our concerns are for the safety of your children. We kindly request ONLY those receiving services be present in the service areas. Older children (12+) that are capable of sitting quietly, may wait in the provided waiting area. Clients that show up with children younger than 12, that do not have another adult to supervise them, will be asked to reschedule their appointment. Cancellation fees may apply. We greatly appreciate your compliance with our child safety policy.
PRICES AND PAYMENTS
We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discover. Personal checks are not accepted and we do not give cash back on credit card transactions. Gratuities are not included in the price of our services. Our artists work on a tiered system that reflects their level of expertise. The prices quoted are the starting prices for the service and may be higher depending on the stylist. Upon completing training sessions and educational workshops with industry leaders, our artists prices increase to reflect their speed and new skill level. All prices are subject to change without notice.
Merchandise
SHIPPING
We are currently only able to ship within the continental United States. All orders over $100 will ship free of charge. All orders of in-stock merchandise will be shipped within 48 hours of order receipt unless otherwise specified. Orders placed during sales and holidays may take longer to ship. This is our standard procedure and not a guarantee. During the holiday season, carriers may ship orders slower than normal due to high volumes, so please place orders accordingly. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders or severe weather conditions or other circumstances may sometimes delay shipping.
Our goal is to process all orders within 48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 09:00AM - 5:00PM CST, excluding holidays).For inquiries regarding your order, please send an email us to thebeautyroom@gmail.com
Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with The Beauty Room LLC. We are therefore not liable for lost or stolen merchandise. We will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. We suggest that the recipient contact the delivering carrier to investigate the matter. If any package is returned to us for any reason (such as an inaccurate shipping address), a $5 restocking fee plus shipping charges will be deducted from your refund. If you then wish to have us re-ship the item(s), you must pay for the new shipping charges prior to shipment.
RETURN POLICY
30 Day Return Policy
We want you to be happy with your purchase. You may return an item within 30 days of receipt if it is in original, packaging unopened. Refunds for all transactions will be issued to the original form of payment.
FINAL SALE ITEMS
Items marked "Final Sale" are not eligible for return. Gift certificates are non-refundable.
Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering.
Trainings
Classes are limited and each spot is important to our students. We have implemented a policy to help ensure our students get the best training available for their investment.
-
If a student “no shows” or has to cancel last minute, they forfeit their deposit down. They are able to reschedule one time to another class date, in the case of an emergency as long as there is availability.
-
Students must understand their is no refund on the training or supplies given.
-
Students must provide their own models needed to work on during class.
-
Students must attend the full training required to be certified.
-
Students understand that by completing training at The Beauty Room, it does not guarantee employment nor is liable for any consequential damages resulting, in whole or part, from the trainee’s use of, or reliance upon the provided material and training.
No part of this training material may be reproduced, transmitted or used except as permitted by or agreed to by written consent from The Beauty Room LLC.
FAQ's about "Installment Plans" such as: Vagaro Pay Later, Paypal Buy Now Pay Later, Afterpay, Cherry
These sites are third party sites which allow you to finance your classes within certain payments. Payment plans vary depending on which vendor you choose to use. A few things to know as you decide how to purchase and pay for your Beauty Room classes!
-
When booking your class and checking out, if you choose one of the third party vendors you will be directed to their site.
-
You will be asked to create a customer account with any of these vendors as you are choosing to finance your class.
-
The Beauty Room does not dictate or set any of these third party vendors policies or plans.
-
Please look carefully at rates, plans and other terms when choosing a vendor to finance with.